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For a Baby Acorn item purchased through one of our stockists then any return should be made direct to them.

If you wish to return or exchange items please return the item(s) to us within 28 days of your order date, unworn and with labels still intact and attached. Please detail your name, order number, a contact telephone number and email address and whether you wish to return or exchange the item(s).

If you wish to exchange the item(s) please clearly state the size and style you wish to exchange it for. We will then process the exchange if we have the requested item in stock. If we don’t have the item requested in stock, we will contact you to advise you of this and organise for a refund by the method you originally paid.

If you have requested a refund, we will refund the amount you paid using your original payment method. You should expect to receive the refund within 30 days of the returned item being received by us.

If you have any questions regarding our returns process then please contact Baby Acorn at [email protected] or by telephone on +44 (0)7824 545448.

When returning an item, please send it to: Baby Acorn, 8 Crossfields, Tarvin, Chester, Cheshire, CW6 0AG.

We recommend that you get a free Certificate of Posting from the Post Office when you send items back to us. However, proof of sending is not proof of receipt by us so you may wish to track your return.


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